Frequently asked questions

We offer 90-Day Unconditional Money Back Guarantee. If you are not completely satisfied with the product you purchased from us, you should notify us within 90 days from the date of the purchase and we will provide you with a full refund. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.

If you lost your license code and/or the software, please email your order ID to [email protected], and we will process the problem for you as soon as possible.

We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner’s Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax – Credit Card, Invoice.

Yes, we provide 20% discount for non-profit, schools and governments on all product editions.

It’s due to the VAT (Value Added Tax). VAT is a general consumption tax assessed on the value added to goods and services and is borne ultimately by the final consumer. Learn more>>

CD version is just convenient for you to keep the source program and the record if you think it is necessary, it has nothing different with the downloaded version but burned on CD or DVD disk, which charges extra for the disk fee and postage.
If you want to buy the CD version, after you click the “purchase” button, you will go to the purchase page. On that page, please click the “ADD TO CART” button on “Add a Backup CD of your Order”. Then the CD version will be added automatically to your order.

For those who enjoy the privilege of VAT Exemption, please enter VAT Exemption ID during the purchasing if you still find tax in the order. If your VAT Exemption ID is invalid, please contact [email protected]

All our products are proceed by our online business partner Mycommerce, they give 4 possible reasons:

1. You are in those countries that have banned American IP addresses.
2. You have made orders on MyCommerce before but enforced refund without MyCommerce aggrements.
3. You are using VPN while making an order, thus your order is probably been treated as an evil one.
4. You are the first time purchasing on mycommerce and you typed wrong phone number, so mycommerce failed to contact you and verify your identity.

There may be several reasons:

1. The order was failed due to some reasons.
2. The email was blocked or went to junk box.
3. Mycommerce email system went wrong and failed to send you email.

Please visit https://admin.mycommerce.com/app/cs/lookup to locate your order, license key and download full version.